Soft Space Terms of Service – Mobile

Effective as of 8th April 2025.

1. General

The term “Soft Space”, “we” or “us” as used in these terms and conditions refers to Soft Space Sdn. Bhd. and its affiliates and the term “you” refer to any person using Soft Space’s website.

By accessing and using this website, you hereby agree to these terms and conditions. If you do not accept these terms and conditions, please immediately discontinue your access to this website.

All Soft Space’s products and services are subject to separate terms and conditions of the applicable agreements governing their use. These terms and conditions are meant to regulate your access to this website and they are to be read together with the applicable terms and conditions governing any products and/or services provided in this website. In the event of conflict between these terms and conditions and the terms and conditions governing the relevant products and/or services provided herein, the latter shall prevail.

The information, material, functions and content provided in this website may be changed from time to time with or without notice at Soft Space’s sole and absolute discretion and your continued access or use of this website subsequent to any such change will be deemed as your acceptance to those changes.

2. Disclaimer

All information provided on this website is provided on an “as is” basis without warranties nor representations of any kind, either expressed or implied, including but not limited to usefulness, completeness, accuracy, reliability or non-infringement.

Soft Space does not warrant or represent that access to this website will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.

Soft Space shall not be liable for any indirect, special, consequential, incidental or punitive damages including, without limitation, loss of profits or revenues, loss or damage to data arising out of the use or inability to use this website, damages resulting from use of or reliance on the information present, even if Soft Space has been advised of the possibility of such damages.

3. Links to Third Party Websites

This website may contain links to third party websites. Such websites are owned and operated by third parties and as such are not under Soft Space’s control. Therefore, Soft Space shall not be responsible and makes no warranties in respect of the contents of those websites. Furthermore, the links provided in this site shall not be considered as an endorsement or verification or approval of such linked websites or the contents therein. Access to any third party websites is at your own risk and Soft Space shall not be responsible or liable for any damages in connecting with your use of third party websites. It is advisable for you to read the terms and conditions and privacy policy of any third party websites which may be linked to this website.

4. Copyright Notice

Unless otherwise indicated, the copyright in this website and its contents, including but not limited to the text, images, graphics, sound files, animation files, video files, and their arrangement, are the property of Soft Space and/or its affiliates, and are protected by applicable Malaysian and international copyright laws. No part or parts of this website may be modified, copied, distributed, retransmitted, broadcast, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without the express prior written consent of Soft Space.

You also may not, without Soft Space’s expressed prior written consent, insert a link to this website on any other website, frame or “mirror” any material contained on this website on any other server.

5. Trademark Notice

All trademarks, service marks, and logos displayed in this website are the property of Soft Space and/or other third parties. You are not permitted to use, download, reproduce, copy or modify such trademarks, services marks or logos unless prior written consent of Soft Space or the relevant third parties have been obtained.

6. Indemnity

You hereby irrevocably agree to indemnify and keep indemnified Soft Space from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by Soft Space in connection with or arising from (i) your use or misuse of this website and the services provided herein; (ii) your breach of these terms and conditions howsoever occasioned; and/or (iii) any intellectual property right or proprietary right infringement claim made by a third party against Soft Space in connection with your use of this website.

7. Termination

Soft Space reserves the right to terminate and/or suspend your access to this website at any time without notice and for any reason whatsoever.

8. Law and Jurisdiction

These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this website, you hereby consent to the exclusive jurisdiction of the Malaysian courts in all disputes arising out of or relating to the use of this website.

© 2025 Soft Space Sdn Bhd

Soft Space Privacy Policy

Effective as of 8th April 2025.

Soft Space Sdn Bhd and its affiliates (collectively, “Soft Space”, “we”, “our”, or “us”) are committed to protecting your personal information and privacy rights. As part of our commitment to transparency and compliance with privacy regulations, we provide this Privacy Policy to inform you about the types of information we collect, how we use it, and how we protect it. Please take a moment to review this Privacy Policy carefully to understand how your data is handled.

For purposes of this Privacy Policy, our services include any access, use, interaction, or engagement you have with Soft Space via our websites, online features, social media platforms, customer service channels, dashboards, developer community, and/or sandboxes (collectively, “Services”). By using our Services, signing up for any products and services provided by Soft Space, submitting any information to us, or otherwise showing your agreement thereon, you acknowledge that you have read and understand this Privacy Policy and you will be deemed to have accepted, agreed and consented to the terms of this Privacy Policy.

This Privacy Policy will not apply to personal information Soft Space processes on behalf of other companies to whom we provide our products and services. In those instances, your personal information will be handled in accordance with our agreements with such other companies and such other companies’ privacy notices.

1. Personal Data

In this Privacy Policy, “Personal Data” means any data, whether true or false, which can be related to a specific identifiable individual. These incudes, for example, names, addresses, email addresses, and phone numbers and could also include log data and encrypted data and various types of electronic ID’s (e.g. IP-addresses).

2. Collection of Personal Data

1. Your Personal Data may be gathered through various channels. These include data directly furnished by you, data generated or accumulated during your utilization of the Services, and deductions drawn about you from your interactions with us or the Services. Additionally, there are instances where we or our authorized representative may obtain your Personal Data from alternative resources, such as third-party service providers and public databases.
2. Information that we may collect directly from you or information which we infer:
   1. Data brokers and aggregators, from whom we procure data to complement our existing information.
   2. Personal information you provide when you communicate with us, including by phone call, online chat, email, “contact us” forms, or social media.
   3. When you communicate with us through customer service centers, we may retain details of the interaction, which could include your name, contact details, email address, or transactional particulars.
   4. Information collected automatically in relation to your computer or device through your web browser and other technologies, such as cookies, web beacons, or other tracking/recording tools, such as your IP address, device type, unique device identification numbers, or browser type.
   5. Your approximate geographical location deduced from your device data, such as an IP address.
   6. Information regarding your preferences and interests, which we deduce from your personal information and interactions with our Services, such as the subjects you’re interested in learning more abouWhen you sign up for an account with us as a representative of your company, we may request information about your business, including personal information about control persons and beneficial owners or other information used to verify identification.
   7. Information regarding your device’s interactions with our website and products, including accessed pages, viewed products, and clicked links, are gathered. Additionally, certain information is automatically collected when you use our Services, such as internet page views, duration spent on a page, “click stream” data, location details, and other technical usage information.
   8. Information regarding your device’s interactions with our website and products, including accessed pages, viewed products, and clicked links, are gathered. Additionally, certain information is automatically collected when you use our Services, such as internet page views, duration spent on a page, “click stream” data, location details, and other technical usage information.
   9. When you participate in surveys and research, we may ask you for information, such as your email address and information about you.
   10. When you submit your Personal Data to us for any other reason.
3. Exercise caution when providing information to us, especially when uploading documents, materials, or completing free text fields. As some of our services are automated, there’s a chance we may not recognize if you inadvertently submit information that you did not intend to provide.
4. You are required to ensure that all Personal Data submitted to us is complete, accurate, true and correct because it may result in our inability to provide you with the Services you have requested.
5. If you provide us with any Personal Data pertaining to a third party (e.g., information of your spouse, children, parents, and/or employees), by submitting such Personal Data to us, you represent and warrant to us that you have obtained the necessary consent of the third party to provide us with their Personal Data.
6. In some cases, we may also collect your Personal Data from publicly available sources and third parties entities, in line with applicable laws and regulations. These sources may include, but are not limited to:
   1. Data brokers and aggregators, from whom we procure data to complement our existing information.
   2. Third-party applications and services, including social networks with which you engage through our platform.
   3. Partners with whom we collaborate to offer co-branded services or conduct joint marketing initiatives.
   4. Third-party entities that collect or furnish information as part of their work on our behalf.
   5. Public repositories of information, such as government databases accessible to the public.

3. Purpose of Collection and Use of Your Personal Data

1. In general, our collection, utilization, and disclosure of your Personal Data for the following purposes:
   1. To provide the Services to you, including creating and managing an account for you and to fulfil relevant agreements with you and to otherwise administer our business relationship with you.
   2. To confirm your identity and verify your personal and contact details.
   3. To enhance the provision of our Services and promote general business development objectives, including fraud prevention, innovation in new products and features, and exploration of fresh business prospects.
   4. For customer analysis, administration of our Services, and internal operations including troubleshooting, data analysis, testing, research and statistical purposes.
   5. To carry out risk analysis, fraud prevention and risk management.
   6. To safeguard against misuse of our Services as part of our ongoing efforts to maintain the safety and security of our platform.
   7. Provide details pertaining to new products, software updates, upgrades, and system enhancements.
   8. Promote and advertise our Services through various channels, including the marketing materials and promotions, as allowed by relevant laws.
   9. Monitor and ensure compliance with our policies, applicable laws and regulations, and contractual term.
2. We may also use your Personal Data for other purposes which are reasonably related to the above purposes.
3. Your Personal Data may also be combined or linked via a unique identifier, such as a cookie, account number, email address and we may also match any of your Personal Data for any of the purposes listed herein. It is for your and/or our convenience (for example, facilitating smoother registration for new services, enhancing customer support interactions, and delivering improved, personalized services, content, marketing, and advertisements.
4. We will never use your personal data for any other purposes than those listed in this Privacy Policy, unless we obtain your written consent or inform you prior to initiating any processing of your Personal Data for purposes other than as stated in this Privacy Policy, for which we will ensure that such processing is in accordance with applicable laws and regulations.
5. What we refrain from doing with your personal data:
   1. We will not disclose personal data to third parties for their independent marketing purposes unless there is a lawful basis to do so.
   2. We will not trade or sell your personal data to third parties.

4. Minor’s Personal Data

1. Our website and Services are not directed at children under the age of 18. We will not knowingly seek or collect Personal Data from or about a minor without the consent of a parent or legal guardian.
2. In the event where you disclose any Personal Data of a minor to us, you hereby signify your consent to the processing of the minor’s personal data as a parent or legal guardian of the minor.
3. Any parent or guardian with queries regarding our processing of personal information relating to their minor should contact us using the details provided at the end of this Privacy Policy.
4. If we become aware that Personal Data that has been submitted to us relates to a minor without the consent of a parent or legal guardian, we will use reasonable efforts to:
   1. Delete that Personal Data from its files as soon as possible.
   2. Ensure, where deletion is not possible, that this Personal Data is not used further for any purpose, nor disclosed further to any third party.

5. Basis for Processing Personal Data

1. When we collect and process personal information as a data controller (i.e., when information is collected or processed for our own purposes) or when we collect and process personal information on behalf of our customers or other parties as a data processor (i.e., when we process information solely to provide a service to a customer), we rely on different lawful bases for collecting and processing personal information about you in different circumstances, as follows:
   1. We may process your personal information as necessary to fulfil our obligations under any contract with you (for example, to complete a transaction you initiate with us or to fulfill the terms of use of our website).
   2. We may process your personal information where we have received your express consent.
   3. We may process your personal information as necessary to comply with our legal obligations (for example, to conduct sanction checks or respond to valid legal process).
   4. We may process your personal information where necessary to achieve our legitimate interests or the legitimate interests of others (for example, to respond to inquiries or provide support, to operate and develop our business, to protect against fraud, or to ensure the security of our Services).
2. If we rely on these lawful bases, we undertake a balancing test to ensure that our legitimate interests are not outweighed by your interests and fundamental rights.
3. When we rely on your consent as the basis for our processing, you can request to withdraw or partially revoke your consent any time by contacting us using the details provided at the end of this Privacy Policy.

6. Retention of Your Personal Data

1. We will only retain your Personal Data for as long as is reasonably necessary to provide the Services and for the various purposes set out in this Privacy Policy, or to otherwise comply with any applicable laws and regulations concerning the mandatory retention of certain types of information.

7. Disclosing and Transferring of Personal Data

1. Subject to the provisions of any applicable law, we may disclose or transfer your Personal Data to the following parties for the purposes listed above:
   1. Soft Space’s related corporations or affiliates and their employees to provide content, products and Services to you.
   2. contractors, subcontractors, agents or any third party service providers who provide Services to Soft Space.
   3. any business partner, investor, assignee or transferee (actual or prospective), including their representatives, to facilitate business asset transactions (which may extend to any merger, acquisition, sale of asset, change in control, divestiture, restructuring) involving any of Soft Space’s related corporations or affiliates.
   4. our professional advisers such as auditors, financial advisers and lawyers.
   5. relevant governmental authorities, statutory bodies or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority.
   6. any other party to whom you have authorized us to disclose your Personal Data.
2. Some of the recipients may be outside of Malaysia. We use a variety of legal mechanisms, including data sharing agreements or non-disclosure agreements, to ensure an adequate level of protection of your Personal Data. It is deemed that you consent and agree to us transferring your Personal Data outside of Malaysia for any of the purposes as listed above. If you have any questions or concerns, please contact us via the contact details set out in this Privacy Policy.

8. Security measures

1. We have implemented robust technical and organizational security measures to prevent any illegitimate and unauthorized use or disclosure of your Personal Data. We ensure that all Personal Data is processed in accordance with applicable laws and regulations and protected from misuse, loss, alteration or destruction to the best of our ability. These measures include, without limitation:
   1. Using identity and access management technologies to control access to systems on which information is processed and stored;
   2. limiting access to the information only to personnel who have a strict need-to-know basis;
   3. Ensuring physical, electronic and procedural safeguards are in place and in line with standard industry practice;
   4. Providing periodic training to all our employees on information security;
   5. monitoring and regularly reviewing our practice against our own policies and against industry best practice.
2. In addition, we are PCI-DSS certified and therefore, we ensure compliance with all applicable requirements set by the PCI Security Standards Council.

9. Cookies, Web Beacons, Embedded Scripts and Similar Technologies

1. Cookies
   We occasionally utilize automated tracking mechanisms like “cookies” to enhance our Services, optimize our websites, to facilitate website browsing and to analyze website traffic. A cookie is a small piece of data sent by our web server to your browser when you visit certain sections of our website. Its purpose is to help us better understand your interests in our website. These cookies may be employed to personalize the content, recommendations, advertisements, and communications you receive, making them more relevant to your interests. For instance, you might encounter an advertisement for a product you recently viewed on our site. It’s important to note that while cookies don’t personally identify users, they do recognize a user’s browser. You have the option to disable cookies by adjusting your browser settings. However, doing so may limit your experience of our functionality and services, and in some instances, prevent us from providing the requested services or parts thereof. Additionally, some of our business partners whose content is integrated into or linked from our website may also use cookies. Nevertheless, we have no authority over these cookies or the associated websites.
2. Web Beacons
   A “web beacon,” also referred to as an image tag, pixel tag, clear GIF, or web bug, is a tiny code segment utilized for gathering advertising data, such as tallying page views, promotional views, or responses to advertisements. These beacons or comparable technologies serve multiple purposes, including but not limited to tracking visitors to our websites and monitoring user navigation throughout our online platforms.
3. Embedded Script
   An “embedded script” refers to programming code crafted to gather information regarding your interactions with our websites, including the links you click on. This code is temporarily fetched onto your device from our server or a third-party service provider. It remains active only during your session on our websites and is subsequently deactivated or deleted.
4. Other Similar Technologies
   These encompass technologies that store data in your browser or device utilizing methods such as local shared objects or local storage, including flash cookies, HTML 5 cookies, and other web application software techniques. These technologies can function across all your browsers and, in certain cases, may not be entirely managed by your browser, necessitating direct management through your installed applications or device settings. It’s important to note that we don’t employ these technologies to store information for targeting advertising to you on or off our website
5. Your choice and our use of these technologies
   By utilizing our Services, you acknowledge and consent to the utilization of cookies and other technologies as outlined in this Privacy Policy. You can freely block, delete, or deactivate these technologies if your browser, installed application, or device permits. However, declining cookies or similar technologies might restrict your access to certain site features, services, applications, or tools offered by us. For further guidance on how to block, delete, or disable these technologies, please refer to your browser or device settings.

10. Third Party Websites and Services

1. Our Services may contain links to and from websites and applications run by other companies or other third parties, which are not governed by this Privacy Policy. This Privacy Policy does not apply to any third-party website, applications, or online product, service, feature, or businesses you may access from the Services or elect to use. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11. Your Right as a Data Subject

1. Under Personal Data Protection Act 2010, as a data subject you have the right to:
   1. request us to have your Personal Data corrected where it is inaccurate or incomplete;
   2. require us (or any parties with whom we have shared your information) to delete the Personal Data that we hold about you (for example if it is no longer necessary for the purposes for which it was originally collected);
   3. request access to your Personal Data that we hold on record;
   4. request to stop receiving marketing email communications from us; and
   5. withdraw your consent for us to process your Personal Data or restrict processing of your Personal Data in certain circumstances.

12. Contact

1. If you have any queries about our collection, use, or storage of your Personal Data, or if you wish to exercise any of your rights in relation to your Personal Data please send us an email at hello@softspace.com.my.
2. If you contact us in relation to any queries or requests, please identify yourself and describe your request in sufficient detail to enable us to properly understand, evaluate, and respond to it. We will make our best effort to respond to your queries and/or requests within 21 days upon receipt of your queries and/or requests. Please note that we may not be able to respond to your request or provide you with any information if we are unable to verify your identity or your authority to make the request or confirm the Personal Data we hold relates to you.
3. If you elect to withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we may not be able to continue to provide the relevant Services to you.

13. Amendments and Updates to this Privacy Policy

1. We reserve the right to amend, alter, change or modify this Privacy Policy at any time and without prior notice. Any amendment, alteration, change or modification will be posted from time to time on our website and shall take effect immediately. Please review this Privacy Policy from time to time to stay updated on any changes.
2. If the changes are significant and we are required to notify you by applicable laws, we will provide such notification via email to the email address you registered with us. You are advised to ensure that the email address you provide to us is current and accurate, and you shall notify us of any changes to your email address.

© 2025 Soft Space Sdn Bhd